Author: Amy Miller (Page 3 of 4)
Add this to the list of things I never thought I’d read today.
Recently a good friend and fellow recruiter shared this gem with me, thinking I’d 1) enjoy a giggle and 2) make a hell of a post out of it. She was right on both counts.
Y’all. We need to talk about something.
Taking care of yourself.
Here’s the thing – I spent most of February laid up with bronchitis and barely able to breathe let alone function. I did my best to keep up with work, irritated my sourcing partners and bosses to no end I’m sure (they’d never say that, they’re so nice 😉 ) and generally felt like shit on toast.
What I did NOT do, was take a freaking day off to just heal.
Why? Would my team collapse without me? Would candidates be lost to the void or hiring managers left on the side of the road holding an empty pipeline report wondering what happened?
OF COURSE NOT. What a dumb thing to say. So why why WHY did I torture myself? Frankly, I have no idea. If I really peel back the layers of my psyche it’s PROBABLY because I’m so new that I don’t feel like I’ve “earned” the right to take a day off. I still have so much to prove or something. Or, I’m a total control freak who can’t stand to hand over anything. Whatever the stupid reason, here’s one thing I know for certain. No one is impressed by hustle that hurts.
Another February milestone – my mom has been taking chemo treatments for a full year. One full year of biweekly trips to the wonderful Swedish Cancer Institute where she sits for hours, while nurses buzz around pumping her full of medicine. Prior to her diagnosis, my mom hadn’t been to a doctor in I don’t know how many years. If she’d also been a little better at self care (oh look – I come by it honestly!) MAYBE they would have caught the cancer sooner. While I’m so incredibly grateful that she’s responding well to treatment, my heart breaks that it’s even a thing in her life.
One of the best pieces of advice I’ve learned was from my previous director at Microsoft, Betsy. She said more than once, “we’re not saving lives”. I mean… so simple, so accurate, so hard to live by. Sure, our work is important, but no one ever DIED from not returning a phone call right away or getting an interview scheduled immediately. Let’s make each other a promise, ok? Promise me you’ll take care of yourself. Get your annual physical. Take a sick day when you need it. Ask for help when you’re overwhelmed.
Remind me to do the same.
It’s a candidate driven market, y’all.
If you’re a recruiter reading this, you know EXACTLY what I mean. For certain skill sets, opportunities are damn near limitless. I’ve been recruiting in tech for the last several years and I’m telling you, jobs are more plentiful and offers more competitive than I’ve ever seen.
Enter – the Hard Close.
Recruiters like to play this little game with themselves. The game is called Candidate Control. The objective is Make The Candidate Say Yes. This could be saying yes to a conversation, an interview, and ultimately, an offer. The holy grail of the recruiting process. The end all / be all (especially if you’re on commission).
Full disclosure – I find the concept of “candidate control” to be irritating, annoying, and downright fictitious. Influence? Sure. CONTROL? Ewww. Go away.
So back to the hard close.
This is when you have an offer out to a candidate who isn’t quite ready to pull the trigger. They may have other offers, still be interviewing elsewhere, or just not quite ready to make a decision. So the recruiter (desperately clinging to some semblance of control) does the good old takeaway. This offer will turn into a pumpkin at midnight! If you don’t say yes RIGHT NOW you’ll never get another chance!
Fine. The answer is NO.
See I’ve LIVED through the hard close myself. A few years ago I was approached by a start up newly launching in Seattle. GREAT opportunity to build out a recruiting function. There were some pieces already in place but some really cool work ahead and my potential boss was great. The interview process was smooth, they met my comp expectations, and I was seriously thinking about it.
EXCEPT I DIDN’T GET TO THINK ABOUT IT.
At every touch point I shared my concerns and timeline. What I was walking away from. Assurances I needed to accept the new role. I was ready to say yes, but wanted ONE MORE CONVERSATION to walk through things like benefits, work / life balance, basically sanity checking what I thought I knew about what I was getting into.
I was told I was taking too long and needed to get back to the team THAT DAY. I’d had the offer letter in my hand for maybe 24 hours.
That’s it. That’s all it took for me to decide this was NOT the place for me. I immediately sent my regrets and regards. I didn’t need to change jobs. The company needed me more than I needed them. Sure it could have been an epic opportunity, but there was also a lot of risk. And if the recruiting leadership was not willing to give me another day or two PLUS their time to discuss what mattered to ME – they didn’t deserve me.
Now imagine you’re a software engineer, or data analyst, or any of the other hot jobs out there right now. You’ve got multiple offers with more recruiters calling you every day. You’re ready for a change, exciting about something new, but want to be really thoughtful in your final decision. You just want to make a call with all the available information in front of you. Then the recruiter pulls this shit, probably making you feel insignificant, not heard, and frankly, probably not respected.
So what’s a recruiter to do? Yes I understand there are timelines – roles can’t sit open forever and you can’t let someone take 3 months to decide if they want to accept an offer or not. There are two critical questions you should always be asking your finalists –
1. What other information do you need (from me, my company, or outside) to make your decision?
2. What is your timeline to make a decision?
And finally, SHARE YOUR TIMELINE TOO. If you know this offer is going to expire, or there is a business need to put a specific deadline (need to respond to other candidates, team is going to implode if we don’t fill the role, whatever) TELL YOUR CANDIDATE.
A little honesty and transparency goes a long way – a hell of a lot farther than “hard close” takeaways.
This one’s going to sting a bit.
One of the favorite games recruiters like to play is HOW MANY REQS ARE TOO MANY. Now this is probably more of an issue for my corporate brethren, but if my agency friends will indulge me, you’ll perhaps find something useful here too.
I won’t argue if you have 30, 40, 50, or even 100 reqs. Of course you do. What I will ask you – are all those reqs created equal? PROBABLY NOT.
There are so many variables at play here. Some things we need to consider –
- Which reqs overlap? Let’s say I have 10 openings for a call center representative. If the profile is EXACTLY the same (or damn close) and I’m working with a single hiring authority, that is a far cry from 10 reqs with wildly different requirements and hiring managers. There are lots of creative ways to do high volume hiring – treating each headcount as an individual hiring need may not be the best use of your time.
- Internal Only posts. Here’s the hard truth – some roles are just not yours to fill. AND THAT’S OK. If a hiring manager already has people in mind, or just isn’t that into external talent for whatever reason, LET THAT SHIT GO. You can follow along and/or keep track of the hiring process (depending on how your company does it, you might have internal transfer responsibilities) but you are NOT launching a full scale recruiting effort. So stop acting like it.
- It’s not a priority. One of my favorite lines to use following an intake with a new hiring manager – “I’ll give this as much priority as you do”. Here’s the simple truth – if the HM is not willing/able to play ball, why should you? This doesn’t mean you won’t put in ANY effort – but again, not all reqs / hiring needs are created equal, and it’s totally ok to have a different strategy for each.
- Pro-Tip – clear this with your boss / HM’s boss or someone who can cover your ass when the HM bitches that he/she never hears from you. Also, thorough notes/emails to prove your effort (and their lack of) can go a long way to CYA.
Send me an email at amy@recruitinginyogapants.com and I’ll schedule a 30 minute check in. We’ll review your req load, talk about your hiring partners and I’ll give you a strategy or two on how to straighten out the mess on your desk.
I’m in. Are you?
A recruiter called with a job just PERFECT FOR YOU! Great news, right….? I mean, recruiters are AWESOME! Recruiters connect people with jobs! Recruiters are the happy go lucky bridges between workers and managers making dreams come true! Recruiters are….
Oh.
Here’s the real deal y’all – recruiting is a game of rejection, unfortunately. As much as we’d like to pretend otherwise, we have to tell a lot of people NO. Whether it’s narrowing down our short list with hiring managers, or following up after interviews, there are all sorts of opportunities for us to anger people. Sure, there’s lots of advice on the best way to have that conversation, but this is not that blog post. This is for the passive target just minding her own business AND the active applicant who both desperately want to know – just what the hell is wrong with this recruiter and WHY should I trust them with my career?
First Contact
So you get a call from a recruiter. Or an email, tweet, inmail (shudder) or some version of outreach. This recruiter has NEVER SPOKEN TO YOU BEFORE. Should you respond? If yes, how?
Not every message deserves a response. There I said it. While it is KIND to reply to everyone, you and I both know it’s not REALISTIC. If I responded to every single form of outreach I ever received, I’d get hardly any real work done. So no – you don’t HAVE to respond, but you might want to. Questions to ask yourself –
- Does this recruiter work for / represent a company I’m interested in learning about?
- Does the job (assuming they’ve given you some context) sound intriguing?
- Am I at a point in my career where I MIGHT be willing to make a change for something AMAZING?
- Did the recruiter write a relevant, targeted message that clearly indicates they have a clue and did their homework on ME?
- Are you open to making a job change?
- Are you skills and abilities a fit for my hiring need(s)?
- Do you have reasonable expectations?
Full disclosure – this is MY perspective as a candidate / prospect who gets hit up all the time. I try really really hard to NEVER be this recruiter. I fail at this. A lot. But know it’s not who I want to be.
- Can’t or won’t disclose any details about the company / job / team. We’re not holding the nuclear codes here, people. If the recruiter doesn’t KNOW, then the recruiter is not truly a strategic adviser to their client and knowledgeable about what they’re recruiting for. Proceed with caution.
- Talks WAY TOO MUCH. Well shit. I’m guilty of this. I get excited, probably over share, so… the previous bullet isn’t really a problem 🙂 BUT – recruiters should be making it about YOU the candidate and taking lots of notes. If you have to remind your recruiter repeatedly that no you absolutely CAN NOT RELOCATE then it’s a good indicator they’re not listening. And that’s bad.
- Pretends to know more than they do. I don’t know shit about coding. I often joke about being the least technical tech recruiter on the planet. I won’t ask you a bunch of questions about latency or distributed systems or the difference between Java and JavaScript because frankly I’m not keen on embarrassing myself (much). I’ll ask you for a high level overview and understand enough to know what you want to do and where you could potentially do it (in my company). Equally important – I will be the absolute EXPERT on RECRUITING, what it takes to get from point A to offer, and how to help YOU navigate the tricky tricky process that is interviewing and negotiating. That’s MY super power. What’s yours?
I don’t really “do” resolutions.
But if I DID…. it would look sort of like this.
1. Run a race every month
2. Train for a full marathon by the end of 2019
That’s it! I’m not going to make myself any false promises, lofty goals, or anything “hard”. I’m not opposed to “hard”, but I am opposed to forcing resolutions on myself just because the calendar flipped over.
Frankly, I sorta feel like my life is pretty on track. I have an AMAZING career, the best husband a girl could ask for, and my kids are all happy and healthy. Sure I could lose a few pounds, smooth out some of these wrinkles, and moisturize more frequently.
Or I can just live my life and enjoy the ride 🙂
Actually, a marathon might be hard. Huh. Doing it anyway.
YOU GUYS. The cuteness.
You’re probably asking yourself – what does this have to do with recruiting? Or yoga pants? Or recruiting in yoga pants?
NOT A DAMN THING.
But she’s cute. LOOK AT HER.
I love her. Thanks to Google’s generous pup policy, I can’t wait to take her to work.
Y’all – I got my feelings hurt on the internet.
I know I know… you’re thinking “what, is she new to the web?” or maybe “wait a minute she has FEELINGS??”. No and YES. LOTS OF THEM. But I digress.
I get on average about 18.6 million pings a day from prospective candidates or other like-minded folk who want to do business with me/my company (that’s only a little hyperbole – it’s truly LOTS of pings). A lot of these emails / tweets / inmails / connection requests come from people who want to work for my company. 0.0001% of them are likely qualified to do the actual roles I’m recruiting for.
These are NOT “bad” candidates. They are, for the most part, people who are highly skilled or qualified in something I am personally not involved in. I don’t recruit accountants. Or sales people. Or university grads. I work on a small yet critical piece of the Company family – engineering managers for a specific product area.
If you’re looking for a job as a database administrator, I am not your girl.
That said, I know what it’s like to be staring down an online application wishing just someone, anyone, a REAL PERSON would throw me a bone. When I’m asked, I do my best to not only respond, but also respond with some sort of valuable tidbit that allows the person asking to walk away from our interaction feeling just a little better.
It doesn’t always work.
A few weeks ago a job seeker we’ll call “LinkedIn Member” contacted me. This person has a background I know NOTHING about. I explained my role, also adding that I’m relatively new to my company and not sure how to best help, but encouraged the messenger to apply online and offered to give feedback on their resume.
I did exactly what I said I would do. We had a bit of back and forth ending with me encouraging this person to find a recruiter who focused on their particular skillset and have that recruiter (or more than one!) also review the resume and provide additional advice and even better, vet MY advice. Talk to an expert in YOUR field who just might poke holes in what I’ve told you to do. I left the conversation feeling kinda warm and fuzzy about my “good deed” only to get this shortly after –
DID. NOT. WANT. TO. HELP?
Look I’m not saving lives here, ok? I get it. I spent probably and hour, in total, back and forth with this job seeker and reviewing the resume / drafting my advice. Maybe that doesn’t feel all that significant or helpful. But dammit I TRIED. Not just tried to be nice, or respond to every single message like some think recruiters should do, but I tried to HELP. I gave this person not only a recruiter’s insight but also SPECIFIC ADVICE on what to do next.
It stung, y’all. My logical mind knows this says more about the job seeker than it does about me. I have been doing this long enough to know that someone, somewhere, is going to not like you no matter what. While I’m using this specific instance as an example, don’t be fooled. I get this kind of shit day in and out. This particular unhappy person could be any number of people I’ve interacted with over the years. And it ain’t fun.
So the next time a recruiter is snarky or unhelpful or simply just doesn’t respond, give them just a wee little benefit of the doubt, please? Maybe they just got their feelings hurt too.
Admittedly I don’t work from home as often as I would like… my employer embraces face time as a valuable opportunity to get to know and work more closely with your colleagues. Of course they are perfectly fine with you showing up in yoga pants, and the food is pretty good, so it’s all good from my perspective.
I know a lot of people swear by the whole getting up / getting ready routine. I totally understand and I wholeheartedly embrace the idea that everyone should do what works for them. Just because I’m ok rolling out of bed right to the (home) office doesn’t mean everyone else should do it.
Today is one of those rare “no meeting” days – a bunch of emails to catch up on, a few post-interview loose ends to tie up, some candidate updates to share by phone, but NO ONE has to actually see me today. It’s a GREAT DAY to embrace the messy bun, no makeup, yoga pants look my husband claims to love.
After all, he took this picture.
These yoga pants though? These are my LUCKY yoga pants. I was wearing them when I accepted the offer to join Google. I didn’t wear them during my interview of course, even I’m not that brave. That day I wore my “dressy but still really yoga pants even though no one can tell” pants. 🙂